Why an Artist Didn’t Respond to Your Booking Invite (Fixes)

Troubleshooting: Artist Didn’t Respond (Common Causes)

Quick fixes for the most common invite issues.

Common causes

  • The email address is incorrect.

  • The invite went to spam/promotions.

  • The artist hasn’t seen it yet.

  • The artist is unsure and needs details.

  • The emails are being blocked by Outlook/Office 365.

What to do

  1. Double-check the artist’s email in My Contacts.

  2. Send a Reminder from the invitation.

  3. Message the artist with a quick note (“Let me know if you have questions”).

  4. Request that they add notifications@hedlyner.com to their approved contact list.

  5. In case of disinterest, invite additional artists or use a vetted List.

    • Related Articles

    • Troubleshooting: Artist Accepted but Booking Didn’t Update

      Usually a manual confirmation step is still required. What to check Open the booking and verify whether Auto-confirm was OFF. Look at the artist response cards and confirm the invitation shows Accepted. How to fix it If Auto-confirm is OFF, click ...

    • Troubleshooting: Artist Can’t Open the Offer Link

      Quick steps artists can try when an offer link won’t load. Fix steps Copy the link and paste it directly into a browser (not inside an app preview). Try a different browser (Chrome, Safari, Edge). Try an incognito/private window. If on mobile, try ...

    • Confirm an Artist (Auto-confirm vs Manual)

      Remove an extra step when inviting only one artist or you review choices when inviting multiple. Auto-confirm If Auto-confirm is ON, the artist is confirmed automatically when they accept. The booking moves to Advance, and the artist receives a ...

    • Cancel vs Switch Artist (Best Practice)

      Choose the option that keeps communication clear and improves your reporting. Switch Artist (Use Sparingly) Use Switch Artist only when: You already confirmed the replacement artist directly, and You need a fast swap (same day or emergency). ...

    • Message an Artist (Where Messages Appear)

      Use in-booking messages to avoid losing context. Message from a Booking Open the booking. Click Message Artist. Send your note (questions, arrival details, changes, etc.). Where replies show up You’ll see messages in your email inbox. You’ll also see ...